TRAINER IT OUTSOURCING MANAGEMENT - HERY PURNAMA

HERY PURNAMA 081223344506 - CORPORATE IT TRAINER FOR TRAINING IT OUTSOURCING MANAGEMENT WITH ITIL V.3

SYLLABUS

Durations : 2 Days (09.00 – 16.00)

Descriptions

IT Outsourcing Management Framework Based on ITIL Due to rapidly advances in technology, increasingly demands for IT applications and the inadequate supply of internal IT personnel, many organizations have looked for outside providers to effective product delivery and also to remain competitive. Therefore the need for governance in outsourcing relationships is undisputed. On the other hand service recipients and service providers have some difficulties to manage their outsourcing relationships. So in this paper, we would identify the main problems and challenges related to IT outsourcing. In addition, we will determine the ITIL V3 processes which are suitable and adaptable for outsourcing management. Then at the final stage a framework will be suggested which is arisen from the ITIL V3 framework. This framework would illustrate the practical processes and stages which are helpful in managing IT outsourcing resources

What you'll learn

-      You will learn how to manage your IT Outsourcing using ITIL V.3 Outsource Toolkit

Requirements

-      NO prior knowledge is required

Who this course is for

-      IT Manager

-      IT Governance

Contents

Introductions

-      introducing the outsourcing

-      Introducing IT Governance, ITSM

-      IT Outsourcing Relationships

Outsourcing

-      Outsourcing Definitions

-      Benefits & Chalenges

-      IT Outsourcing Strategies

-      IT Outsourcing Governance

Understanding of ITIL V.3 Lifecycle

-      Service Strategy

-      Service Design

-      Service Transition

-      Service Operation

-      Continual Service Improvement

IT Oursource Case Analysis

-      Reasons of outsourcing project

-      Benefits gain by outsourcing

-      Problems of using outsourcing

-      Time to solve any downtime problem by outsourcing company

-      Level satisfaction of outsourcing service

ITIL V.3 – IT Outsource Problems, Process and Function Alignment

-      Downtime Problem

-      Recurring same problem

-      Cost Problem

-      Misunderstanding of the contract statement.

-      Misunderstanding of the requirements.

-      Effective plan to manage the relationship with outsourcer.

-      How to manage project when requirement change.

-      Reduce additional cost and time when changes occur.

-      Security problem when conducting with outsourcers

-      Conduct, Control & Monitoring

-      Conclusions